I completed my Master’s degree in Human Factors and System Safety at Lund University in Sweden. Under the energetic leadership of Sidney Dekker, the program became a cauldron for thinking about safety in fresh new ways, often stimulated by guest lecturers, including Erik Hollnagel, an innovative leader in the field of resilient healthcare. I applied my new knowledge of system safety and developed a systemic nonlinear method to analyze events (SNAP) and led a team of safety investigators in reviewing more than 1500 clinical cases over a six year period.
The Master’s program at Lund deepened my interest in systems thinking and complexity science and led to my current involvement in the Resilient Health Care Network. The Network’s focus is to advance understanding of the gap between “work as done” and “work as imagined” (often reflected in excruciating detail in policy and procedure manuals).